At Ardenvia Trading LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund conditions below.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must:

• Be unused and unworn.
• Be in their original condition.
• Include original packaging and accessories where applicable.
• Not show signs of washing, damage, or use that affects resale value.

For children’s footwear, shoes must not show signs of outdoor wear or damage.

Returns for Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us with your order number and clear photographs showing the issue.

After verification, we will provide return instructions.

For confirmed quality-related issues or incorrect items, Ardenvia Trading LLC will cover the reasonable return shipping costs.

Returns for Non-Quality Reasons

If you wish to return an item for reasons such as a change of mind, incorrect size selection, or personal preference, you are responsible for the return shipping costs.

The product must meet our return eligibility requirements.

Non-Returnable Items

Returns may not be accepted for:

• Products that have been worn, washed, or used.
• Products with damage caused by improper use.
• Items missing original packaging or essential accessories when this affects resale condition.
• Products returned outside the applicable return period, unless otherwise required by law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Refunds are generally processed within 3–5 business days after the returned product has been received and approved. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you need a different size or product, please contact our customer service team. Exchanges are subject to product availability.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be guaranteed before the order enters processing or shipment.