Q1: How can I place an order?

Browse our children’s footwear collection, select your preferred product and size, add it to your shopping cart, and proceed to checkout to complete your purchase.

Q2: Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Requests can only be guaranteed before the order enters processing or shipment.

Q3: Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation email containing your order details.

Products and Sizing

Q4: How do I choose the correct shoe size?

We recommend reviewing the size information provided on each product page before purchasing. If you are unsure about sizing, please contact our customer support team.

Q5: Are your shoes suitable for everyday wear?

Our collection includes various styles of children’s footwear designed for everyday activities, casual outings, and different occasions. Please review individual product descriptions for specific details.

Shipping

Q6: Do you offer international shipping?

Yes. We offer domestic shipping within the United States and international shipping to selected destinations.

Q7: How long does delivery take?

Domestic delivery generally takes 5–10 business days after dispatch.

International delivery generally takes 10–20 business days after dispatch.

Actual delivery times may vary depending on the destination and carrier.

Q8: How can I track my order?

If tracking information is available, it will be provided through your shipping confirmation email.

Q9: Are customs fees included in the order price?

International orders may be subject to customs duties, import taxes, or other local charges. These charges may be the customer’s responsibility.

Returns and Refunds

Q10: What is your return period?

Eligible products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.

Q11: Who pays for return shipping?

For confirmed defective, damaged, or incorrect products, we cover reasonable return shipping costs.

For non-quality-related returns, customers are responsible for return shipping costs.

Q12: How long does a refund take?

Approved refunds are generally processed within 3–5 business days after the returned product has been received and approved. Your bank or payment provider may require additional time to display the refund.