Ardenvia Trading LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through ardenviatradingstore.shop.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history

Payment Information

Payments are processed through third-party payment service providers. We do not store complete credit card numbers or CVV security codes on our servers.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We use collected information to:

• Process and fulfill customer orders.
• Arrange shipping and delivery.
• Provide order confirmations and updates.
• Respond to customer service inquiries.
• Process returns, refunds, and exchanges.
• Improve website functionality and shopping experiences.
• Prevent fraudulent transactions and unauthorized activities.
• Comply with applicable legal and regulatory obligations.

3. Payment Security

We use third-party payment processors to handle payment transactions securely.

Payment providers process sensitive payment information according to their own privacy and security policies.

We do not store complete payment card numbers or CVV security codes on our website servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing functionality and understand how visitors interact with our website.

Cookies may help us:

• Remember shopping cart contents.
• Maintain website preferences.
• Improve website performance.
• Analyze website traffic.
• Support essential website functions.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell customers’ personal information.

We may share necessary information with trusted third parties, including:

• Payment processing providers.
• Shipping and delivery companies.
• Website hosting and technical service providers.
• Customer support and website maintenance providers.
• Legal or regulatory authorities when required by law.

These parties may only use information as necessary to provide their services or fulfill applicable legal obligations.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Order and transaction records may be retained for up to seven (7) years after an order is completed, where necessary for accounting, tax, legal, and business recordkeeping purposes.

Other information may be retained for shorter periods depending on its purpose and applicable legal requirements.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your data is collected and used.
• Opt out of certain types of data sharing or targeted advertising where applicable.
• Withdraw consent where processing is based on consent.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

To submit a privacy-related request, contact us at support@ardenviatradingstore.shop.

We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website offers children’s footwear intended for purchase by parents, guardians, and other adult customers.

Our website is not intended for children to independently submit personal information or complete purchases.

We do not knowingly collect personal information directly from children under the age of 13 without legally required parental consent.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage visitors to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.